Information society Storyline · Meta tests involving third-party contractors for call handling in Muse

Meta tests involving third-party contractors for call handling in Muse

First reported by “dev.ua”23 Sept, 10:16updated 17h ago

Meta is testing a new 'human concierge' feature for its AI assistant Muse, involving third-party contractors to handle phone calls. Company employees express concerns about potential data leaks.

Testing began in September 2026
Involvement of human operators for call handling
An employee reported a racist remark during a call

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dev.uaIndependent
Report · site · 23 Sept, 10:16
Meta тестує залучення сторонніх підрядників для обробки дзвінків у Muse: співробітники занепокоєні витоком конфіденційних даних
NVIndependent
Report · site · 24 Sept, 10:10
ШІ-дзвінки у Muse. Meta підключала людей, щоб підвищити успішність розмов з агентами

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Meta tests involving third-party contractors for call handling in Muse

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